Customer Service Director

TL;DR

Customer Service Director (DACH/Italy/Iberia): Overall operational management of customer service activities for transport and parking customers in German, Italian, and Iberian regions with an accent on delivering exemplary service, managing SLAs, and team leadership. Focus on strategic business representation, commercial revenue optimization, and compliance processes.

Location: Hybrid operations in Germany (DACH region coverage including Italy and Iberia)

Company

Global team transforming urban mobility, guiding customers and communities towards brighter futures and more livable cities.

What you will do

• Deliver exemplary customer service, maintain relationships, and ensure repeat business.
• Manage Client SLAs as second escalation point, resolve queries, and attend client meetings.
• Lead, develop, and motivate Customer Service team with performance measures and training.
• Represent business in DACH transport and parking market, support pre-sales, and prepare for future aspirations.
• Optimize P&L accounts, lead tendering, review contracts, and ensure timely invoice payments.
• Drive compliance, Health & Safety, and continuous service improvements across regions.

Requirements

• Track record of outstanding customer service at senior management level.
• Extensive experience managing operational customer service teams and contract SLAs.
• In-depth SME knowledge of customer service in transport/parking sector.
• Ability to lead high-performing teams, with financial aptitude and budget understanding.
• Excellent written/verbal communication, core IT skills (Microsoft Office, Google apps).
• Proven interpersonal skills, time-management, and problem-solving in demand-led environment.

Culture & Benefits

• Guided by values: Curious, Focused, Together.
• Global team collaboration transforming urban mobility.
• Opportunities for growth, service improvements, and business impact.