German Speaking Customer Service Representative (Medtech)

TL;DR

German Speaking Customer Service Representative (Medtech): Coordinating communication between cancer patients and clinical trials with an accent on regulatory compliance and patient onboarding. Focus on managing medical record collection, ensuring GDPR compliance, and facilitating the onboarding process for patients in Germany.

Location: Remote (Must be based in Germany)

Company

hirify.global is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials globally.

What you will do

• Serve as the primary point of contact for cancer patients and caregivers in Germany.
• Provide structured and compliant information about services and clinical trial processes.
• Facilitate patient onboarding, consent coordination, and medical record collection.
• Maintain accurate documentation within CRM systems and conduct KPI-aligned follow-ups.
• Ensure patient data handling in full compliance with GDPR and privacy requirements.
• Support communication with treating physicians and provide operational insights to internal teams.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Minimum 2+ years of experience in patient coordination, healthcare operations, or structured customer service.
• Native-level German and professional-level English.
• Demonstrated experience handling sensitive patient data in compliance with GDPR.
• High level of accuracy, documentation discipline, and CRM proficiency.
• Strong emotional intelligence and ability to navigate sensitive oncology conversations professionally.

Culture & Benefits

• Opportunity to contribute to a mission-driven organization at the intersection of healthcare and technology.
• Work within a highly structured and compliance-oriented international environment.
• Patient-first approach balanced with structured execution and operational consistency.