Associate It Support Analyst (Ai)

TL;DR

Associate It Support Analyst (Ai): Ensuring core business systems are optimized and integrated, delivering value to the wider organization with an accent on identifying data-driven improvements and scalable solutions. Focus on providing technical support and guidance to users, managing user accounts and permissions, and maintaining IT processes and procedures.

Location: Hybrid - London

Salary: $55 - $75/per hour (US hourly pay range)

Company

hirify.global is the leading AI-powered customer engagement platform that helps leading brands create dynamic, individualized experiences at scale.

What you will do

• Help future-proof the enterprise application ecosystem by identifying technical debt and system redundancies.
• Provide technical support and guidance to users.
• Contribute to ongoing continuous improvement efforts, helping hirify.global IT refine processes and enhance team experiences.
• Manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the tools they need.
• Ensure a positive customer support experience to users through timely, accurate resolution of their issues.
• Document and maintain IT processes and procedures, ensuring they remain up to date and accurate.

Requirements

• Strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language.
• Experience working with People Operation teams supporting platform, process and operations enablement.
• Familiarity with Identity and Access Management (IAM) concepts.
• Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.

Nice to have

• Familiarity with Linksquares, Navan and Coupa
• Experience with AI implementation in enterprise applications
• Familiarity with vendor management, including renewals and vendor onboarding
• Strong background in SaaS tools such as Zoom, Slack, Google Workspace, Okta and Jira
• Experience managing SaaS systems and optimizing license utilization

Culture & Benefits

• hirify.global fosters a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work.
• Recognized as one of Inc’s Best Workplaces and Fastest Growing Companies.
• Listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
• Global presence with offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide.
• Committed to building a diverse and inclusive workplace.
• Offers perks such as generous stipends for health & fitness and learning & development, among others.