IT Helpdesk Specialist (SaaS)

TL;DR

IT Helpdesk Specialist (SaaS): Providing full-spectrum onsite IT support for the Barcelona hub, managing hardware lifecycles and AV systems with an accent on macOS fleet management and event technology. Focus on optimizing onboarding/offboarding workflows, maintaining critical office infrastructure, and leveraging AI tools for operational efficiency.

Location: Must be based in Barcelona, Spain, and work onsite 4-5 days per week

Company

hirify.global is a leading Chat Marketing platform that helps businesses engage customers across Instagram, Facebook Messenger, WhatsApp, and Telegram.

What you will do

• Provide first-line onsite IT support for macOS devices via Slack, walk-ups, and Freshservice.
• Manage the full employee lifecycle, including hardware provisioning, account setup via Okta and Google Workspace, and offboarding.
• Set up and troubleshoot AV equipment for internal and external events, meetings, and the office expansion.
• Oversee asset inventory and local hardware procurement, including vendor management and stock rotation.
• Maintain office IT infrastructure, including Wi-Fi and connectivity, and contribute to the IT knowledge base.

Requirements

• 3+ years of IT support experience in a SaaS or technology company.
• Proficiency with macOS and Jamf for device enrollment and troubleshooting.
• Hands-on experience in AV and events support for corporate environments.
• Must be based in Barcelona with willingness to work onsite 4-5 days per week.
• Active use of modern LLM tools (ChatGPT, Claude, etc.) in daily work is a hard requirement.
• Proficiency in English.

Nice to have

• Experience with Freshservice, Zoom Rooms, or Slack administration.
• Basics of Python/bash scripting or low-code automation (n8n, Zapier).
• Networking knowledge such as Wi-Fi diagnostics, VLAN concepts, or UniFi.
• Proficiency in Spanish for coordinating with local vendors.

Culture & Benefits

• Annual professional development reimbursement for conferences and online courses.
• Comprehensive medical, dental, and vision coverage for employees and dependents.
• Hybrid work options and generous leave policies to support work-life balance.
• In-office perks including free meals and snacks.
• Company-funded sports activities, annual offsites, and team-building events.