Business Program Manager (Public Sector)

TL;DR

Business Program Manager (Public Sector): Leading operational excellence for the Public Sector Sales organization with an accent on proposal management, contract strategy, and sales productivity. Focus on streamlining workflows, managing RFPs/SOWs, and optimizing CRM data to drive revenue growth.

Location: Hybrid (2 days on-site). Must be based in Atlanta, GA; Hoboken, NJ; Richardson, TX; or Sandy, UT

Company

A global software leader specializing in AI, cloud, and digital solutions for customer experience, financial crime, and public safety.

What you will do

• Oversee the end-to-end process for all incoming proposals, public sector contract windows, and RFP/RFI requests.
• Develop and execute a forward-looking state and cooperative contract strategy to anticipate procurement needs 12–18 months in advance.
• Maintain and enhance CRM workflows (Salesforce) to ensure data accuracy and sales tool utilization.
• Lead forecasting, pipeline management, and sales performance reporting to provide strategic insights.
• Identify and resolve inefficiencies in sales workflows, including SOW generation and customer onboarding.
• Collaborate cross-functionally with Delivery, Finance, Legal, and Contracts teams to ensure operational excellence.

Requirements

• Bachelor’s degree in Business, Operations, or a related field.
• 5+ years of experience in sales operations, revenue operations, or business operations, ideally within technology services.
• Deep familiarity with Public Sector contracting processes (RFPs, SOWs, IDIQs, BPA call orders).
• Strong understanding of SaaS models and advanced proficiency with CRM systems.
• Exceptional communication and project management skills for executive-level reporting.
• Must be based in one of the specified office locations (Atlanta, Hoboken, Richardson, or Sandy) to meet the 2-day on-site requirement.

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• Experience in Public Sector technology, consulting, and assessment.

Culture & Benefits

• Collaborative and creative work environment within a market-disrupting global company.
• Endless internal career opportunities across multiple roles, disciplines, and domains.
• Fast-paced culture that encourages innovation and constantly raising the bar.