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2 месяца назад

AI Operations Specialist

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
UK
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

AI Operations Specialist (AI): Design and build multi-step agentic workflows that connect AI models with internal systems to automate high-volume Ops processes like complaints triage, dispute handling, and case routing, with an accent on integrations with case management tools, APIs, and data platforms. Focus on mapping processes end-to-end, shipping working solutions directly into daily tooling, owning full lifecycle from scoping to iteration, measuring adoption, and coaching teams on AI-first practices.

Location: London (Moorgate), 3 days in office

Company

Financial platform offering best-in-class business credit cards, SME-focused spend management, savings products, and tools to simplify small business operations. 1,000+ employees, £20bn annual card spend, profitable.

What you will do

  • Design and build agentic workflows integrating AI models with internal systems for Ops automation.
  • Map processes with Operations team, identify automation opportunities, and deploy solutions into their tooling.
  • Own full lifecycle: scoping, building, debugging, iterating, documenting, and training.
  • Measure adoption and impact, iterate for sustained usage.
  • Coach AI champions and embed AI practices into daily work.
  • Maintain AI playbook and partner with stakeholders to prioritize high-impact areas.

Requirements

  • Hands-on experience deploying AI tools (Claude, Cursor, n8n, Zapier) in business context.
  • Technical fluency in low-code/no-code, APIs, integrations, SQL, BI tooling.
  • 2-5 years in product ops, BizOps, strategy, or technical programme management.
  • Builder’s mindset: ship working v1 quickly.
  • Clear communicator for training, documentation, and translating jargon.
  • High ownership and ambiguity tolerance.

Culture & Benefits

  • Private healthcare including dental and opticians via Vitality, worldwide travel insurance.
  • Salary sacrifice pension up to 7% match, Octopus EV scheme.
  • 28 days holiday + bank holidays, enhanced parental leave, annual learning/wellbeing budget.
  • 6 free therapy sessions, dog-friendly offices, free drinks/snacks, pool table, arcade, beer tap.
  • Anniversary rewards, cycle to work, season ticket loan.

Hiring process

  • Stage 1: 30min video call with Talent Team.
  • Stage 2: 45min video call with Hiring Manager.
  • Stage 3: 90min in-person technical task & values interview.

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