Service Desk Technician

TL;DR

Service Desk Technician: Provide first and second level technical support for corporate IT services including systems, applications, network, desktop, mobile devices, hardware, and peripherals with an accent on incident handling, request fulfillment, and service restoration. Focus on troubleshooting issues, first call resolution, system maintenance, and improving IT operations through documentation and best practices.

Location: Warsaw, Poland

Company

hirify.global is a payments technology company providing IT services to corporate employees and contractors.

What you will do

• Act as IT User Services business partner delivering excellent customer service via active listening and communication.
• Handle first and second level support for incidents and requests across calls, emails, chats, walk-ups, and tickets with focus on first call resolution.
• Troubleshoot and repair hardware/software issues on multiple operating systems.
• Assist in system upgrades, maintenance, adding/removing components like memory, hard drives, video cards, power supplies.
• Configure, provision, and support mobile devices and platforms.
• Develop understanding of standard issues and help create/maintain technical documentation and processes.

Requirements

• 1 year practical experience in IT Support/Tech Support/Customer Service or equivalent
• Experience with multiple operating systems and hardware platforms
• Experience in cross-functional and culturally sensitive environments
• Active Directory administration
• Knowledge in Password Reset Processing
• Advanced English (C1) and Intermediate Polish (B1-B2), written and verbal
• Aptitude for identifying, analyzing, resolving technical issues in desktops, mobiles, OS, software, hardware, peripherals
• Proven team player with strong interpersonal and communication skills

Culture & Benefits

• Cooperation based on contract of mandate
• All necessary work tools provided
• Access to e-learning platforms (e.g., Udemy)
• Access to Multisport card
• Option to join group life insurance
• Fresh fruit and delicious coffee