Customer Service Representative

TL;DR

Customer Service Representative (Customer Support): Managing the end-to-end order-to-delivery process for industrial technology customers with an accent on order accuracy and customer loyalty. Focus on processing purchase orders, managing RFQs, and coordinating delivery updates within SAP and MRP systems.

Location: Lipa, Poland

Company

hirify.global is a diversified industrial technology manufacturing company specializing in solutions for the safe and efficient transfer of electrical energy.

What you will do

• Process purchase orders via EDI, mail, or fax within 24 hours and manage changes or cancellations.
• Coordinate customer requests including expedited orders, stock checks, and delivery updates.
• Build strong customer relationships through proactive communication and project support.
• Manage RFQs, quote renewals, price book updates, and distribute product change notifications (PCNs).
• Maintain accurate customer data and suggest improvements to order processing procedures.
• Handle quality-related communications, returns, and credit/debit notes.

Requirements

• Bachelor’s Degree.
• Relevant experience in a customer service environment (at least two years preferred).
• Excellent written and verbal English language skills.
• Proficiency in MS Office.
• Knowledge of SAP and Material Resource Planning (MRP) systems (preferred).
• Working knowledge of quality standards such as ISO/QS/TS (preferred).

Culture & Benefits

• Competitive compensation and performance-based incentives.
• Flexible work arrangements.
• Opportunities for employee growth and development.
• Inclusive workplace culture committed to equal opportunity.