Technical Support Engineer (Edge Network)

TL;DR

Technical Support Engineer (Edge Network): Providing technical consultations and diagnostics for edge network and CDN services with an accent on network troubleshooting and incident resolution. Focus on analyzing logs, managing API requests, and optimizing content delivery to ensure high system availability.

Location: Poland (Remote, Hybrid, or Onsite)

Company

hirify.global is an international cloud and edge leader providing high-performance web delivery, content delivery, and security solutions to global industry leaders.

What you will do

• Handle customer and internal user requests via chat, email, and phone in English.
• Provide technical consultations regarding Edge Network products and services.
• Conduct technical diagnostics to resolve issues and escalate complex incidents to higher support levels.
• Resolve technical issues based on internal documentation to minimize impact on customer business operations.
• Identify patterns in technical issues and suggest improvements to prevent reoccurrences.

Requirements

• 1+ year of experience in Technical Support.
• English level B2 or higher.
• Strong networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute).
• Hands-on experience with Linux and API.
• Experience with CDN and monitoring tools such as Grafana and Kibana.
• Must be based in Poland.

Nice to have

• Experience with SQL.

Culture & Benefits

• Competitive salary and flexible working hours.
• Choice of remote, hybrid, or office work formats.
• Ability to work from anywhere in the world for up to 45 days per year.
• Private medical insurance for employees and their families.
• Additional paid vacation and sick leave days.
• Language classes and a modern office with free snacks and drinks.