Customer Success Manager (HiEd)

TL;DR

Customer Success Manager (HiEd): Managing customer relationships and ensuring successful adoption of platform services for higher education institutions with an accent on client retention and value realization. Focus on driving user engagement, solving institutional challenges, and optimizing the customer journey within the HiEd sector.

Location: Remote (Must be based in the US)

Company

hirify.global provides digital credential and transcript management services for the higher education sector.

What you will do

• Manage a portfolio of higher education clients to ensure successful product adoption and satisfaction.
• Act as the primary point of contact for institutional users and stakeholders.
• Identify opportunities for account growth, renewals, and value realization.
• Collaborate with internal teams to resolve customer issues and improve the product experience.

Requirements

• Must be based in the United States.
• Valid US work authorization is required.
• Experience in customer success or account management roles.
• Familiarity with the Higher Education (HiEd) landscape and its specific needs.