Sales Operations Coordinator

TL;DR

Sales Operations Coordinator: Managing end-to-end sales process for enterprise lease vehicle returns with an accent on customer contact, vehicle profiling, and dealer coordination. Focus on structured call flows, coordinating collections, handling post-sale queries, and achieving performance targets.

Location: Brighton (hybrid, 1 day WFH per week)

Salary: £26,000 annual + performance-based commission

Company

UK’s fastest-growing used car marketplace connecting private sellers with verified dealers nationwide.

What you will do

• Act as primary contact for enterprise lease customers via phone, email, and WhatsApp, guiding them through vehicle return and inspection.
• Conduct scripted calls to verify identity, review inspections, confirm eligibility, and set expectations.
• Manage vehicle profiling by gathering details like mileage, service history, condition, and photos.
• Coordinate collections, capture dates, confirm logistics, and process vehicles end-to-end from onboarding to sale and invoicing.
• Handle damage reports, post-sale queries, and dealer renegotiations within defined thresholds.
• Maintain systems and dashboards for accuracy, collaborate cross-functionally, and hit quality/productivity targets.

Requirements

• Confident in customer and dealer communication via phone, email, and WhatsApp.
• Calm, professional, and clear in structured processes or sensitive conversations.
• Highly organised with ability to manage multiple workflows across systems.
• Quick learner who applies guidelines confidently and escalates appropriately.
• Thrives in collaborative, fast-paced operational environment.

Culture & Benefits

• Great work-life balance with 8:45am-5:30pm shifts and 1 WFH day per week.
• Seafront office with social events, drinks, massages, and free snacks.
• Stock options, NEST pension, BUPA health insurance with dental and fitness discounts.
• Learning budget for books/courses/conferences, cycle to work scheme.
• Generous parental leave (6 months maternity, 4 weeks paternity), volunteering day, nursery scheme.