Senior Product Marketing Manager - Helpdesk

TL;DR

Senior Product Marketing Manager (Helpdesk): Owning positioning and messaging for hirify.global's Helpdesk product integrated with AI agent Fin with an accent on the 1+1=3 value of the combined platform over standalone tools. Focus on shaping ICP and audience, building the narrative for an AI-first helpdesk era, and driving cross-functional GTM launches and sales enablement.

Location: London, England (Hybrid - office at least three days per week)

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences through its integrated Helpdesk and AI agent Fin, trusted by nearly 30,000 global businesses.

What you will do

• Shape ICP and audience for Helpdesk to guide marketing, campaigns, and sales plays
• Lead positioning and messaging for Helpdesk + Fin integration from first principles
• Define and market the narrative for hirify.global's AI-first Helpdesk vision
• Partner with Product to communicate investments and roadmap to retain and expand customers
• Build sales enablement narratives, assets, and materials used by sales and customer success
• Lead launches and GTM moments with cross-functional alignment on messaging

Requirements

• 5+ years in product marketing, ideally B2B, with end-to-end ownership of product areas from ICP to launches
• Experience in fast-moving environments shipping product faster than messaging
• Excellent written communication with crisp briefs, narratives, and synthesis memos
• Product-obsessed: read docs, use product, dig into tech, fluent with AI tools
• Operate at strategy-execution intersection: build messaging frameworks and work cross-functionally

Nice to have

• Experience with customer retention or expansion motions

Culture & Benefits

• Competitive salary and equity
• Hybrid policy with office three days per week, flexible paid time off
• Pension scheme with match up to 4%, comprehensive health and dental insurance
• Paid maternity/paternity leave, Cycle-to-Work scheme
• Unlimited access to Claude Code and AI tools, regular compensation reviews
• Lunch weekdays, snacks, fully stocked kitchen, MacBooks