Business Solutions Manager (Medtech)

TL;DR

Business Solutions Manager (Medtech/FHIR): Leading business solutions for US Health Insurance clients and managing the strategic expansion of the portfolio with an accent on financial health, retention, and bridging business goals with technical platform deployment. Focus on resolving operational frictions, managing billable hours, and aligning product evolution with shifting client requirements.

Location: Remote, must be based in Canada

Salary: $110,000 - $150,000 a year

Company

hirify.global provides a leading FHIR-based data liberation platform that enables healthcare stakeholders to collect and exchange structured health data across 20+ countries.

What you will do

• Drive discussions and resolve operational frictions and client relations matters for major US Health Insurance clients.
• Lead strategic reviews (QBRs) that map technical delivery to the client's business outcomes.
• Manage the financial health, retention, and strategic expansion of the assigned account portfolio.
• Collaborate with Customer Success and Sales to optimize billable hours and identify cross-selling or upselling opportunities.
• Gather field intelligence and market trends to inform product evolution and ensure market-fit.
• Lead the contract renewal process and maintain high Net Promoter Scores (NPS).

Requirements

• Must be based in Canada.
• 8+ years of experience in account management or product management working with Payers (Health Plans).
• Functional knowledge of healthcare interoperability and FHIR standards.
• Understanding of CMS regulatory bodies and their business impact on Payer organizations.
• Experience leading Executive Business Reviews (QBRs) focused on strategic business value.
• Post-secondary education in Business or a related field.

Nice to have

• 1+ years of people leadership or people management experience.

Culture & Benefits

• Fully remote work environment.
• Flexible time-off policy including PTO, personal, and sick days.
• Competitive salary with health and medical benefits.
• Employee contributions to RRSP, TFSA, or 401K.
• Professional development through FHIR Study Program and Skillsoft Learning.
• Life and disability insurance and Employee Assistance Program (EAP).