Account Manager (Fintech)

TL;DR

Account Manager (Fintech/SaaS): Build and maintain strong strategic relationships with C-level customers in the Government segment by understanding needs and delivering solutions that maximise value. Focus on driving customer success through proactive engagement, retention strategies, upsell/cross-sell, and cloud migration.

Location: Remote position available only to applicants residing and eligible to work in Singapore

Company

hirify.global is a leading Canadian Fintech company providing audit and accounting software to over 500,000 users across 130 countries.

What you will do

• Develop and nurture relationships across all levels in assigned accounts to maximise customer lifetime value.
• Create strategic account plans, identify growth opportunities, and align solutions to business objectives.
• Execute upsell, cross-sell, renewal strategies, and cloud migrations to increase ARR and product adoption.
• Proactively mitigate churn risks, optimise product usage, and handle revenue-related inquiries.
• Provide market feedback to inform product development and represent hirify.global at government events.
• Deliver accurate forecasts, participate in sales meetings, and prepare compelling presentations.

Requirements

• Bachelor’s degree in Business, Finance, Accounting, or related field.
• 2–4 years in Account Management, Customer Success, or Inside Sales in SaaS/technology environment.
• Exceptional presentation skills, consultative selling, strategic planning, and communication.
• Solid understanding of audit/accounting processes and ability to engage with finance/audit professionals.
• CRM proficiency (Salesforce highly regarded).
• Residing and eligible to work in Singapore.

Nice to have

• Knowledge of government procurement processes and compliance requirements.

Culture & Benefits

• Collaborative, inclusive culture with knowledge sharing and idea valuation.
• Flexible work options, remote opportunities, and generous time-off policies for work-life balance.
• Competitive compensation, comprehensive benefits, performance bonuses, and career growth.
• Continuous learning with minimum 48 hours professional development annually.
• Global opportunities and collaboration with diverse international team.