Senior VIP Host (iGaming)

TL;DR

Senior VIP Host (iGaming): Manage a personal book of high-value players as their primary contact at Bluff with an accent on onboarding, retention, lossback delivery, reactivation, and bespoke offers. Focus on executing VIP playbook, monitoring real-time activity, and delivering personalized support across Telegram and Intercom.

Location: Romania or UK

Company

hirify.global is an innovative iGaming company offering crypto-focused sportsbook and casino products, aiming to revolutionize betting and gaming with seamless experiences and personalization.

What you will do

• Manage daily VIP relationships via Telegram and Intercom with fast, personal responses
• Deliver lossback, reload, rakeback, and ad-hoc offers within authority limits
• Monitor player activity in real-time to flag churn risks and reactivation opportunities
• Support outbound acquisition through community channels and competitor migrations
• Report on portfolio health, player sentiment, and bonus efficiency to Head of VIP
• Work 24/7 rotation with team for constant coverage of top players

Requirements

• 2+ years as VIP host or account manager in iGaming, crypto experience preferred
• Sharp commercial instinct focused on player NGR
• Exceptional written communication and near-instant responsiveness
• Flexible hours including evenings and weekends for global rotation

Nice to have

• Crypto-native experience in iGaming

Culture & Benefits

• Fast-moving startup environment, operating lean to compete with established players
• Relationship-driven culture where players know you by name
• Opportunity to grow career quickly in a competitive team
• Global coverage rotation for high-impact VIP service