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8 часов назад

Senior VIP Host (iGaming)

Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
UK/Romania
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Мэтч & Сопровод

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Описание вакансии

Текст:
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TL;DR

Senior VIP Host (iGaming): Manage a personal book of high-value players as their primary contact at Bluff with an accent on onboarding, retention, lossback delivery, reactivation, and bespoke offers. Focus on executing VIP playbook, monitoring real-time activity, and delivering personalized support across Telegram and Intercom.

Location: Romania or UK

Company

hirify.global is an innovative iGaming company offering crypto-focused sportsbook and casino products, aiming to revolutionize betting and gaming with seamless experiences and personalization.

What you will do

  • Manage daily VIP relationships via Telegram and Intercom with fast, personal responses
  • Deliver lossback, reload, rakeback, and ad-hoc offers within authority limits
  • Monitor player activity in real-time to flag churn risks and reactivation opportunities
  • Support outbound acquisition through community channels and competitor migrations
  • Report on portfolio health, player sentiment, and bonus efficiency to Head of VIP
  • Work 24/7 rotation with team for constant coverage of top players

Requirements

  • 2+ years as VIP host or account manager in iGaming, crypto experience preferred
  • Sharp commercial instinct focused on player NGR
  • Exceptional written communication and near-instant responsiveness
  • Flexible hours including evenings and weekends for global rotation

Nice to have

  • Crypto-native experience in iGaming

Culture & Benefits

  • Fast-moving startup environment, operating lean to compete with established players
  • Relationship-driven culture where players know you by name
  • Opportunity to grow career quickly in a competitive team
  • Global coverage rotation for high-impact VIP service

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