VIP Manager (iGaming)

TL;DR

VIP Manager (iGaming): Building and maintaining long-term relationships with high-profile clients to ensure a personalized experience with an accent on VIP operations and client retention. Focus on managing independent night shifts, analyzing client engagement for personalized rewards, and executing upselling strategies.

Location: Remote (Global)

Company

hirify.global is a gaming company focused on creating unique gaming universes and high-tier experiences for players.

What you will do

• Manage long-term relationships and the overall experience for high-profile VIP clients.
• Independently own the night shift (22:00–10:00 EEST), serving as the primary contact for VIPs.
• Coordinate smooth handovers to the day team with detailed shift summaries.
• Proactively engage VIPs with exclusive offers, events, and personalized recommendations.
• Identify and execute upselling and cross-selling opportunities based on user behavior.
• Collaborate with product, marketing, and support teams to resolve technical issues and improve the VIP journey.

Requirements

• 1+ years of experience in account management, customer support, or sales.
• Advanced or Fluent English proficiency (C1).
• Ability to work the night shift schedule: 2 days on / 2 days off (22:00–10:00 EEST).
• High level of autonomy and comfort making independent decisions.
• Experience with the CS/CS2 gaming community is a strong advantage.

Nice to have

• Previous experience working specifically with VIP or high-profile clients.
• General experience in the gaming or related industries.
• Proficiency in additional languages.

Culture & Benefits

• Fully remote work environment with an equipment budget for home office upgrades.
• Performance-based bonuses distributed twice a year.
• Wellness bonus for health and energy-related activities (gym, therapy, etc.).
• Professional development via the "Yoda" knowledge-sharing project and covered certifications/classes.
• Regular "JAM Activities" including global workations and team-building events.
• Comprehensive policies for Maternity/Paternity leave and relocation support.