Manager, P&C Operations APAC (HR Operations)

Location: Kuala Lumpur, Malaysia; the role leads teams across Kuala Lumpur and Shenzhen.

Salary: MYR 0–0 monthly, with final base pay determined by work location, skills, and experience.

Company

hirify.global is a global toy and family entertainment company offering toys, content, consumer products, digital experiences, and live experiences through a portfolio of established franchise brands.

What you will do

• Lead the APAC People & Culture Operations team across Kuala Lumpur and Shenzhen.
• Establish regional service delivery standards, SLAs, operating procedures, and performance metrics.
• Oversee onboarding, offboarding, employee lifecycle administration, Workday transactions, and employee data changes.
• Manage employee and manager support services, including case management and service requests.
• Drive process improvements, automation opportunities, reporting governance, operational efficiency, audit support, and risk management.
• Partner with Talent Acquisition, Payroll, Compensation & Benefits, Talent Development, and Business Partners while coaching and developing the operations team.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Organisational Psychology, or a related discipline.
• At least 7 years of People & Culture or Human Resources experience, including 3+ years leading operational, shared services, or employee lifecycle functions.
• Experience working across multiple countries and cultures and leading teams in a matrix organisation.
• Experience with Workday or equivalent HRIS platforms, employee lifecycle processes, governance, controls, and service delivery models.
• Experience developing and monitoring SLAs and leading process improvement or operational transformation initiatives.
• Strong analytical, problem-solving, stakeholder management, communication, confidentiality, and prioritisation skills; experience with Microsoft Office, Power BI, and reporting tools.

Culture & Benefits

• Flexible work model combining purposeful in-person collaboration with flexibility.
• Inclusive workplace focused on belonging, collaboration, innovation, accountability, and performance.
• Competitive total pay programs, comprehensive benefits, and resources supporting employee development and wellbeing.
• Opportunity to contribute to a global People & Culture organisation supporting more than 30,000 employees in over 30 countries.