Customer Success Manager (Legal AI)

TL;DR

Customer Success Manager (Legal AI): Managing end-to-end onboarding and renewals for enterprise legal teams with an accent on ROI demonstration and strategic relationship building. Focus on accelerating time-to-value, driving net retention, and translating customer feedback into product roadmap insights.

Location: Must be based in the USA or Canada (Hybrid option in San Mateo, CA)

Salary: $128,000 – $150,000

Company

The fastest-growing legal AI platform for in-house legal teams, recently raising a $60 million Series B.

What you will do

• Lead end-to-end strategic onboarding for new legal teams, from small pods to global enterprises.
• Own the commercial renewal process for enterprise accounts using financial modeling to demonstrate ROI.
• Build deep, lasting relationships with General Counsels and Legal Ops leaders.
• Act as a bridge between customers and the product team to translate user feedback into roadmap insights.
• Deliver high-impact platform training and live demos to make complex AI technology accessible.

Requirements

• 3+ years of experience in CSM, Account Management, or Implementation within B2B SaaS.
• Strong presentation skills with the ability to explain complex technical concepts clearly.
• Proficiency in financial modeling and data analysis for building business cases.
• Natural curiosity for AI and ability to navigate technical platforms.
• Excellent active listening and problem-solving skills.

Culture & Benefits

• Direct collaboration with the founding team during a pivotal high-growth phase.
• Competitive base salary, meaningful equity, and commission plans.
• High-ownership environment emphasizing the "1% better every day" principle.
• Fast-paced startup culture with immediate visibility of impact.
• Comprehensive corporate benefits package.