Account Manager I (iGaming)

TL;DR

Account Manager I (iGaming): Managing and retaining a portfolio of top-tier players for social games with an accent on relationship building and personalized engagement. Focus on utilizing data analytics to drive player loyalty and optimizing the platform experience for high-value users.

Location: Hybrid (Toronto, Canada). Must work in the office twice a week

Salary: CAD 76,500 – 81,750 per year

Company

hirify.global is an interactive entertainment company specializing in free-to-play online social games, including brands like Chumba Casino and Global Poker.

What you will do

• Build deep personal relationships with top-tier players via phone and email to develop a tailored premium experience.
• Curate personalized incentives and exclusive rewards to enhance engagement and brand loyalty.
• Analyze player behavior and engagement patterns using operational tools to meet and exceed KPIs.
• Collaborate with the team in strategy sessions and off-site events to enhance processes and outcomes.
• Prioritize player safety and stability in all interactions through Responsible Social Gameplay (RSG) standards.
• Act as a liaison between players and compliance teams to ensure strict adherence to legal obligations.

Requirements

• 3-5 years of demonstrated account management experience in B2B or B2C environments.
• Proven effectiveness in developing and retaining high-value client relationships.
• Proficiency in CRM database management and analytics tools such as Salesforce and Tableau.
• Strong analytical and strategic thinking abilities to leverage data into actionable recommendations.
• Must be based in Toronto, Canada to meet the hybrid office requirements.

Culture & Benefits

• Competitive compensation and comprehensive benefits package.
• Flexible work environment designed to support a healthy work-life balance.
• Opportunities for continuous learning and career advancement.
• Inclusive and diverse culture centered on the value of winning together.
• Vibrant workplace with a mix of in-person and online social events and celebrations.