VIP Manager (iGaming)

TL;DR

VIP Manager (iGaming): Lead the development and management of VIP customer base for online sportsbook and casino with an accent on personalised service, relationship building, and loyalty programs. Focus on delivering tailored experiences, monitoring activity for insights, and collaborating on campaigns to drive retention and value.

Fully remote within Canada (Toronto base possible).

Salary Range: $55,000-$65,000

Company

hirify.global Bet is redefining sports betting and gaming by combining entertainment with technology to deliver premium experiences.

What you will do

• Manage and grow a portfolio of high-value customers.
• Deliver proactive, personalised VIP experiences to drive loyalty.
• Build long-term relationships through regular engagement.
• Develop customer profiles to tailor offers, rewards, and experiences.
• Monitor activity, provide insights, and report on satisfaction and feedback.
• Offer bonuses, gifts, and hospitality within guidelines.
• Host and attend VIP events.
• Meet productivity, quality, and SLA targets.
• Collaborate with teams to optimise campaigns.
• Support mentoring of VIP Hosts.

Requirements

• Minimum 3 years in high-end customer service, VIP, or account management.
• Strong knowledge of online gaming, sportsbook, casino industry (essential).
• Proven ability to manage high-value clients.
• Excellent written and verbal communication skills.
• Personable, confident, relationship-driven.
• Strong analytical skills with Excel or similar.
• Well-organised, able to manage priorities and deadlines.
• Flexible hours including evenings/weekends; willingness to travel ~25%.

Culture & Benefits

• Innovators pushing boundaries in sports, media, and gaming.
• Agility, creativity, focus on impact, and winning as one.
• Inclusive environment valuing diversity and equality.
• Accessible hiring processes with adjustments available.