Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing Mid-Market and Enterprise customer portfolios to drive measurable outcomes and retention with an accent on demand-side analytics and value-driven engagement. Focus on bridging the gap between customer needs and product roadmap, optimizing supply chain data usage, and executing business value reviews.

Location: Hybrid in Denver, CO (Must be in office 3+ days/week). Remote employees will not be considered.

Salary: $115,000 - $166,750 a year

Company

hirify.global is a fast-growing startup helping consumer goods companies manage supply and demand through advanced analytics and supply chain data optimization.

What you will do

• Manage a portfolio of 10–20 Mid-Market and Enterprise customers from onboarding through renewal and growth.
• Serve as the primary point of contact for stakeholders ranging from day-to-day users to VP-level leaders.
• Collaborate with cross-functional teams to ensure reporting and data accuracy align with customer objectives.
• Identify and drive expansion opportunities using a consultative mindset in partnership with Sales.
• Conduct business value reviews to increase profitability and ensure customer retention.
• Act as the internal voice of the customer, translating feedback into actionable engineering requests.

Requirements

• 3+ years of experience in SaaS customer success, management consulting, or related analytical client-facing roles.
• Strong analytical problem-solving skills and a superior academic record in a quantitative field.
• Demonstrated senior-level consultative selling skills.
• Outstanding project management, organization, and work ethic.
• Must be based in Denver, CO, and able to work in the office 3+ days per week.

Culture & Benefits

• Flexible PTO to ensure team members can recharge.
• 401(k) matching program for long-term financial planning.
• Professional development budget for courses and certifications.
• Weekly team lunches and monthly transit reimbursement for commutes.
• Paid parental leave for family transitions.