Client Service Manager (Medtech)

TL;DR

Client Service Manager (Medtech): Managing product utilization and successful outcomes for the hirify.global system at a VA hospital with an accent on nurse engagement and patient-centered care. Focus on driving system adoption, leading functionality projects, and optimizing clinical outcomes.

Location: Onsite at the Phoenix, AZ VA hospital location. Occasional travel to Bethesda, MD headquarters required.

Salary: $65,000 - $75,000 base + annual bonus potential.

Company

hirify.global is a SymphonyAI Group company revolutionizing healthcare through connected, AI-native intelligence and patient engagement platforms.

What you will do

• Manage relationships with nursing staff, hospital administrators, and key client contacts.
• Develop and execute strategic and clinical outcomes achievement plans for the account.
• Drive system utilization through training, quarterly account reviews, and nurse engagement.
• Serve as the project manager for development, content, and configuration requests.
• Triage and resolve hardware and software issues for the Patient Engagement Platform.
• Monitor system utilization daily and provide recommendations for improvement.

Requirements

• Bachelor’s Degree or equivalent 4-6 years of military work experience.
• Previous experience working within a hospital or other healthcare environment required.
• Must be willing to submit to a federal government background check and regular drug testing.
• Ability to meet client-specific requirements, including immunizations and screening.
• Flexibility in schedule, including occasional weekend availability.
• Adherence to organizational information security policies regarding ePHI and PHI.

Nice to have

• Clinical experience.
• Previous project management and training experience.
• Previous military personnel and veterans are encouraged to apply.

Culture & Benefits

• Comprehensive health benefits, fitness reimbursement, and pet insurance.
• Generous paid time away from work and various paid leave programs.
• 401(k) savings opportunities and incentive plans.
• Internal education programs and cell phone subsidy.
• Casual office environment with snacks, drinks, and peer recognition programs.