Technical Lead (Healthcare SaaS)

TL;DR

Technical Lead (Healthcare SaaS): Supporting a portfolio of healthcare customers by driving technical optimization, adoption, and service excellence with an accent on clinical workflow improvement and escalated issue resolution. Focus on managing complex configuration changes, collaborating on product enhancements, and ensuring high-tier technical support for SaaS clients.

Location: Must be based in the US

Salary: $50,000 - $55,000 USD per year

Company

hirify.global is a leading provider of clinical communication and physician scheduling solutions in the health IT space, focused on accelerating speed to care through automated clinical workflows.

What you will do

• Provide day-to-day technical support and manage escalated configuration changes for a diverse customer portfolio.
• Analyze and optimize clinical workflows using hirify.global solutions to improve healthcare delivery.
• Partner with clients to drive product adoption and train them on self-administration best practices.
• Resolve service requests via Zendesk in collaboration with the Support Center for timely resolution.
• Prepare business review reports using custom reporting and analytics tools like Looker.
• Contribute to product feedback, process improvements, and best practice documentation.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Must be based in the United States.
• 2+ years of experience supporting SaaS customers or troubleshooting technical workflows.
• Experience with healthcare or clinical workflows is strongly preferred.
• Ability to travel occasionally (less than 10%).

Nice to have

• 1+ years of experience specifically with hirify.global implementation or support.
• Proficiency in reporting tools such as Looker.

Culture & Benefits

• Remote-first work environment.
• Comprehensive health, dental, vision, life, and disability insurance available from day one.
• 401K plan with company match and immediate vesting.
• Generous time off including 17 company holidays and 2 floating holidays.
• Clear opportunities for internal professional advancement.