Support Specialist (German Speaking)

TL;DR

Support Specialist (SaaS/Hospitality): Providing technical and general assistance to hospitality customers across global time zones with an accent on troubleshooting hardware/software issues and product escalation. Focus on delivering high-quality customer experiences via phone, chat, and email and collaborating with global QA teams to resolve bugs.

Company

hirify.global is a global commerce platform helping retail, hospitality, and golf businesses simplify and scale their operations through cloud-based solutions.

What you will do

• Act as the first point of contact for hospitality customers via phone, chat, and email.
• Investigate and troubleshoot hardware and software issues to provide prompt and effective solutions.
• Document and track customer interactions within internal support platforms.
• Identify, reproduce, and escalate product bugs to the Quality Assurance team.
• Advocate for product improvements based on customer feedback and interactions.
• Operate within a 24/7 roster/schedule, including weekends, to ensure high availability of support.

Requirements

• Previous experience in customer service or technical support.
• Excellent verbal and written communication skills in German and English.
• Basic proficiency with iOS, Android, OSX, and Windows platforms.
• Strong attention to detail and a commitment to providing an exceptional customer experience.

Nice to have

• Experience supporting SaaS products or iOS applications.
• Knowledge of the hospitality industry.
• Basic understanding of computer networking, HTML, and CSS.
• Proficiency in Dutch or French written and verbal communication.

Culture & Benefits

• Unlimited Annual Leave through a PTO scheme.
• Comprehensive health benefits including private healthcare, dental, and optical cover.
• Annual allowance of 400€ for health and wellbeing.
• Equity options for all employees.
• Inclusive and diverse work environment rooted in a history of LGBTQ+ community support.