Supplier Relationship Manager (SaaS)

TL;DR

Supplier Relationship Manager (SaaS): Managing a strategic book of high-value suppliers throughout the full lifecycle with an accent on retention strategy and consultative upsells. Focus on driving supplier retention outcomes, forecasting renewals, and optimizing the supplier experience through data-driven outreach.

Location: Hybrid (Must work three days a week in the Maidenhead office, UK)

Company

Industry-leading provider for supplier and contractor compliance management services.

What you will do

• Manage a portfolio of high-value suppliers across the full lifecycle, including onboarding, adoption, engagement, renewal, and reactivation.
• Perform proactive, data-driven outreach using health score signals, risk triggers, and lifecycle milestones.
• Forecast renewals using best/worst/likely modeling and lead commercial objection-handling conversations.
• Identify and execute cross-sell and upsell opportunities by aligning supplier needs with product value.
• Own escalation recovery and coordinate with Support, Billing, and Onboarding to remove friction.
• Analyze usage data and campaign performance to optimize engagement and retention outcomes.

Requirements

• 3–6 years of experience in customer success, account management, or renewals, preferably in B2B SaaS or compliance environments.
• Proven track record of managing a book of business with measurable retention or revenue impact.
• Strong commercial negotiation, communication, and objection-handling skills.
• Proficiency in Salesforce and lifecycle platforms such as ChurnZero, Gainsight, or HubSpot.
• Bachelor’s degree in business, communications, or a related field.
• Must be based in or able to work hybridly from the Maidenhead office (3 days/week).