Revenue Operations Manager (Post Sales) (SaaS)

TL;DR

Revenue Operations Manager (Post Sales) (SaaS): Owning the operational mechanics of the recurring revenue engine with an accent on Gross and Net Revenue Retention, renewal forecasting, and expansion pipeline governance. Focus on identifying structural gaps impacting retention, improving forecast accuracy, and operationalizing new product rollouts.

Location: Must be based in San Ramon, Austin, or Tempe, US

Salary: $115,500 - $146,250 USD (California)

Company

Dialpad is an AI-native business communications platform that unifies calling, messaging, and meetings powered by real-time AI.

What you will do

• Own operational governance of Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
• Manage renewal forecasting methodology and improve accuracy across all segments.
• Oversee expansion pipeline hygiene and monitor cross-sell/upsell health.
• Define and govern operational handoffs across the customer lifecycle stages.
• Act as the RevOps lead for new product introductions within the installed base.
• Provide executive-level visibility into recurring revenue health and retention drivers.

Requirements

• 6–8+ years of experience in Revenue Operations, CS Operations, or Post-Sales Strategy.
• Deep experience supporting subscription SaaS retention motions and renewal forecasting.
• Proficiency with Salesforce and Customer Success platforms (e.g., Planhat, Gainsight, Totango, or ChurnZero).
• Advanced Excel/Sheets modeling skills; SQL proficiency is preferred.
• Strong BI and data visualization experience.
• Must be based in the US (specifically San Ramon, Austin, or Tempe).

Culture & Benefits

• Work at the center of the AI transformation in business communications.
• Opportunity to build and ship agentic AI products.
• Competitive salary and comprehensive benefits package.
• Inclusive office environments designed to cultivate collaboration and connection.
• Access to cutting-edge AI tools and a robust professional training program.