Client Partner, Mavens

TL;DR

Client Partner, Mavens (Healthcare SaaS): Maintaining strong customer relationships for biopharma clients, driving renewals, upsells, and account expansions with an accent on ROI demonstration and strategic partnerships. Focus on leading QBRs, securing new projects, and evangelizing value of workflow solutions like Medical Information Cloud and Grants Management.

Location: Remote within the United States

Salary: $165,000 - $195,000 USD

Company

Healthcare intelligence platform using the largest U.S. patient data map combined with AI to deliver insights on patient behaviors, treatment patterns, and care gaps for biopharma clients.

What you will do

• Prioritize customer-first approach, resolve escalations, and ensure on-time project delivery in collaboration with Engagement Leads and Project Managers.
• Drive revenue growth through upsells, expansions, and new projects within top accounts, negotiating contracts and securing budgets.
• Lead quarterly business reviews (QBRs), communicate ROI, and develop renewal/expansion collateral.
• Proactively identify opportunities, educate stakeholders on new services, and foster deeper engagement with buyers and decision-makers.
• Partner with consulting teams to assign resources and deliver tailored solutions for customer success.

Requirements

• 10+ years in biopharma, with 10+ years client-facing as consultant or life sciences software/service provider
• Experience selling/deploying/servicing SaaS (Force.com-related) to life sciences customers, penetrating multiple groups.
• Strong communication, storytelling, project coordination, and account management skills; influence without authority using Salesforce, Salesloft, Qualified.io.
• Track record meeting goals, managing senior-level relationships, and using AI/GenAI for deliverables and analysis.
• Must work remotely within the US

Nice to have

• Network in medical affairs/commercial pharma teams.
• Generative AI tools for workflow automation like outreach and research synthesis.

Culture & Benefits

• Hybrid model with hubs in San Francisco, NYC, Chicago; this role remote anywhere in US.
• Comprehensive health/dental/vision insurance, 401(k) match, flexible time off, holidays, disability/life insurance.
• Commissions, equity awards eligibility.
• Values: be awesome, seek growth, deliver “wow,” enjoy the ride; supportive team of ambitious professionals.
• AI foundational – integrate into daily work for efficiency and insights.