Senior Operations Manager/ Business Associate (BizOps)

TL;DR

Senior Operations Manager/ Business Associate (BizOps): Building and scaling critical business functions for a personal growth platform with an accent on payments, AI-driven support, and reputation management. Focus on optimizing unit economics, reducing refund rates, and driving fast execution of high-impact operational fixes.

Location: Hybrid (Kyiv, Lviv, Warsaw)

Company

hirify.global is a venture builder that creates international product IT companies, currently scaling Duomo, a platform for personal and spiritual growth.

What you will do

• Execute operations across payments, supply, reputation, and customer support to turn diagnostics into shipped work.
• Optimize payment conversion and throughput to improve LTV and reduce refund rates.
• Re-architect customer support flows using AI to increase automation while maintaining high CSAT.
• Build and maintain the brand's reputation layer across Google, Trustpilot, and App Store/Google Play.
• Analyze business bottlenecks and drive fast execution on the highest-impact fixes.
• Collaborate cross-functionally with product, marketing, and finance teams to deliver P&L-tied outcomes.

Requirements

• Proven experience in Operations, BizOps, Business Analysis, or Management Consulting within fast-growing B2C products or fintech.
• Track record of owning critical business processes end-to-end from definition to measurable outcome.
• Strong analytical foundation with the ability to size problems and build business scenarios.
• Ability to manage multiple high-priority initiatives in parallel and deliver at speed.
• Structured thinking and concrete, fluff-free communication skills.
• Must be based in or able to work from Kyiv, Lviv, or Warsaw (Hybrid).

Nice to have

• Proficiency in SQL, specifically writing JOINs and CTEs.
• Prior exposure to payment systems, reputation management, or AI-driven support.
• Financial modeling skills, including unit economics and FP&A.

Culture & Benefits

• Direct collaboration with the CEO and genuine influence on strategic decisions.
• High level of ownership with control over budget and headcount to build functions from scratch.
• Comprehensive benefit package including health insurance, 20 vacation days, and provided breakfasts and lunches.
• Extensive learning opportunities through mentorship, internal schools, and access to external courses.
• Culture characterized by a builder mindset, bias for speed, and high quality standards.