Principal Technical Account Lead (eCommerce)

TL;DR

Principal Technical Account Lead (eCommerce): Managing technical relationships between enterprise retailers and internal teams to drive the adoption of a shopper consideration platform with an accent on technical strategy and integration delivery. Focus on leading onboarding processes, translating complex technical concepts into business impact, and influencing the product roadmap.

Location: Remote (Canada)

Salary: $120,000 - $130,000 CAD

Company

hirify.global partners with the largest North American retailers and brands to deliver local promotions and savings via their Shopper Consideration Platform.

What you will do

• Act as a trusted technical advisor to enterprise and mid-market retail partners to maximize solution adoption.
• Develop tailored technical strategies and solutions that drive engagement and long-term partner success.
• Lead onboarding and manage the end-to-end delivery of integration projects and strategic initiatives.
• Partner cross-functionally with Product, Engineering, Sales, and Analytics to influence roadmap decisions.
• Translate complex technical concepts into clear narratives that demonstrate business impact.

Requirements

• Experience in technical account management, client services, pre-sales, or project management in a tech environment.
• Strong ability to manage client relationships and navigate complex stakeholder environments.
• Proven experience delivering projects end-to-end with high attention to detail.
• Solid understanding of web technologies such as APIs, JSON, and JavaScript.
• Must be based in Canada.

Nice to have

• Familiarity with eCommerce platforms such as Magento or Salesforce Commerce Cloud.
• PMP or similar project management certification.

Culture & Benefits

• Remote-first work environment designed for flexibility and autonomy.
• Inclusive and collaborative culture where employee voice and ownership are valued.
• Comprehensive Total Rewards philosophy focusing on fair and clear compensation.
• Opportunities for accelerated career growth and professional development.