Mid-Market Account Director

TL;DR

Mid-Market Account Director (CCaaS/SaaS): Manage customer relationships and drive revenue growth in existing accounts with an accent on upselling AI-powered cloud contact center solutions. Focus on identifying expansion opportunities, developing sales strategies, and closing complex sales cycles while ensuring retention.

Location: Canada (Remote)

Company

hirify.global is a leading provider of cloud contact center software, bringing cloud innovation to customers worldwide.

What you will do

• Establish credibility and build strong relationships with existing customers to understand their needs and challenges.
• Develop comprehensive sales strategies in collaboration with the team to identify growth opportunities across customer divisions.
• Proactively upsell and cross-sell hirify.global products, with strong focus on AI offerings for contact center efficiency.
• Generate leads through networking, cold calling, and events; own the full sales cycle from opportunity to closure.
• Meet quarterly and annual sales quotas, maintain forecasting in SFDC, and ensure 100% customer satisfaction and retention.
• Conduct market analysis to position hirify.global competitively and drive brand awareness.

Requirements

• Minimum 8 years of successful sales experience, preferably in CCaaS/SaaS with 100-3,000 agent accounts
• Proven track record of exceeding targets, selling at C-level, and acting as a hunter and closer
• Superior professional presence, business acumen, and ability to work independently in a fast-paced environment
• Documented sales excellence and self-starter mentality

Culture & Benefits

• Team-first culture emphasizing innovation, growth, and work-life balance
• Diversity and inclusion, empowering authentic selves
• Collaborative environment with wide range of talent and resources