Training Delivery Operations Coordinator

TL;DR

Training Delivery Operations Coordinator (Administration): Managing administrative and customer support for training programs with an accent on student registration, instructor scheduling, and program data entry. Focus on coordinating multiple stakeholders, resolving complex customer issues, and ensuring accurate recordkeeping for state agency compliance.

Location: Remote (USA)

Salary: $21.75 per hour

Company

America’s leading nonprofit safety advocate focused on eliminating the leading causes of preventable injuries and deaths.

What you will do

• Manage student registrations, payments, and inquiries via phone, email, and chat, providing Level 2 support for escalated issues.
• Support training affiliates and instructors with documentation, onboarding, and renewal tracking.
• Coordinate class setups, instructor scheduling, and logistics for Instructor Development Courses and Continuing Education.
• Perform routine audits of class paperwork and maintain accurate records for state agency compliance.
• Manage instructional material orders and process product requests from training affiliates.
• Assist with assembling state agency approval packets and updating team-teaching schedules.

Requirements

• Associate’s degree required; Bachelor’s degree preferred.
• 3+ years of experience in scheduling, administrative coordination, or training operations.
• 3+ years of experience in a Customer Contact Center.
• High attention to detail and accuracy in data handling.
• Excellent written and verbal communication skills.
• Ability to interpret policies, regulatory requirements, and program guidelines.

Culture & Benefits

• Flexible work arrangements and fully remote environment.
• Generous leave policy: 20 accrued PTO days and 11 paid holidays in the first year.
• Comprehensive medical, dental, vision, and life insurance plans.
• 403(b) & Roth 403(b) retirement plans with employer match up to 6%.
• Reimbursable training and a "Dress for your day" culture.

Hiring process

• Initial assessment to evaluate drive for the role.
• First interview to discuss skills and team fit.
• Second interview for a deep dive into background and contribution potential.