Services Contract Administrator (IT)

TL;DR

Services Contract Administrator (IT): Managing the finalization of legal project documentation and Statements of Work (SOW) to initiate service engagements with an accent on quality control and legal compliance. Focus on coordinating peer reviews, managing project bookings in Salesforce, and driving process improvements.

Location: Hybrid (Vancouver, BC or Toronto, ON) - office attendance required 2 times per month

Salary: $54,000 – $68,000 annually + 6% Target Incentives

Company

Software-focused IT solutions and services provider that helps organizations adopt cloud technologies and modernize their workplaces.

What you will do

• Collaborate with Sales, Engineering, and Legal teams to deliver high-quality Statements of Work (SOW).
• Coordinate and track Peer Review resources based on technical expertise within established SLAs.
• Manage project booking activities within the Salesforce platform.
• Implement continual process improvement initiatives across different business units.
• Manage escalations to ensure SOW completion and delivery of accurate documentation to customers.

Requirements

• 2+ years of experience in contract management, operational support, or customer support.
• Must be based in Vancouver, BC or Toronto, ON.
• Ability to work 9AM - 5PM PST or 12PM - 8PM EST for west coast coverage.
• Exceptional written communication skills and keen attention to detail.
• In-depth knowledge of Microsoft Excel and Word.
• University degree or college diploma preferred.

Nice to have

• Experience working with Salesforce.

Culture & Benefits

• Comprehensive health and wellbeing plan including medical and dental care.
• RRSP/DPSP Retirement Savings Plan with company matching.
• Paid time off including vacation, sick leave, parental leave, and volunteer days.
• Employee discount program.
• Inclusive, award-winning workplace culture recognized as a Great Place to Work.