CX Specialist (German & English speaker)

TL;DR

CX Specialist (German & English): Provide customer support for users and partners in the world's largest surplus food marketplace with an accent on handling inquiries via email, chat, phone, and social media. Focus on resolving priority situations proactively, building sustainable processes, and communicating customer needs to internal teams.

Location: Fully remote within Portugal

Company

hirify.global operates the world's largest marketplace for surplus food, connecting businesses with consumers across 20+ countries to fight food waste.

What you will do

• Act as main point of contact for users and partners, delivering outstanding service via email, chat, phone, and social media tools (Facebook, App Store, Play Store, Google Reviews).
• Handle priority situations with high care and proactively contact users/stores when needed.
• Build and implement processes to inspire sustainable lifestyles using the platform.
• Serve as brand ambassador, encouraging sustainable behavior in all communications.
• Communicate customer needs and motivations to internal teams locally and globally.
• Use German or English, with translation tools for other languages as necessary.

Requirements

• Full written and verbal proficiency in German and English.
• Experience in Customer Service or Account Management.
• Experience with CRMs like Zendesk, Salesforce, Hubspot or SAP.
• Excellent communicator able to set high standards.
• Team player skilled in building relationships and resolving conflicts.
• Detail-oriented with ability to focus on repetitive tasks.

Nice to have

• Experience in a marketplace, big platform, or Food Industry.

Culture & Benefits

• Work flexibly with extra parental leave, additional days off for life events, and option for unpaid leave.
• Health insurance and pension plans (subject to country).
• Regular social events, monthly free Surprise Bag, and paid volunteer time.
• Inclusive culture with Employee Resource Groups (Women in the Workplace, P.R.I.D.E., People of Colour, Functionally Diverse).
• Personal and professional development in a fast-paced scale-up.
• Strong values: win together, raise the bar, keep it simple, build a legacy, care.

Hiring process

• Submit CV and Cover Letter in English through the platform only (no email or LinkedIn).
• Review company website and media for overview.