Customer Success Coordinator (German Speaking)

TL;DR

Customer Success Coordinator (German Speaking) (EdTech): Act as first point of contact for German-speaking customers supporting K-12 product portfolio with administrative coordination, sales assistance, and communication bridging. Focus on handling invoice queries, qualifying leads, identifying sales opportunities, and routing inquiries efficiently.

100% office work or hybrid (2 days in-office, 3 days remote) in Sofia, Bulgaria

Company

Constructor enables educational organisations to deliver high-quality digital education efficiently using machine intelligence and data science platform for K-12 and research.

What you will do

• Provide first-line phone and email support for invoice questions, administrative requests, basic product inquiries, and pedagogical usage.
• Route customer inquiries to Sales, Finance, Product, and Tech Support teams ensuring timely responses.
• Coordinate with Finance on billing issues, invoice status tracking, and payment follow-ups for German-speaking customers.
• Qualify inbound leads, support sales with meetings, demos, follow-ups, and CRM record maintenance.
• Identify upsell/cross-sell opportunities and support outreach for new leads via referrals.

Requirements

• Fluent in German and English (written and spoken)
• Strong communication and customer interaction skills
• Highly organised with strong administrative capabilities
• Comfortable handling multiple requests in fast-paced environment
• Proactive mindset and ability to work independently

Nice to have

• Experience in Customer Success, Inside Sales, or Sales Support
• Experience with CRM systems (e.g., HubSpot) and billing platforms (e.g., Chargebee)
• Interest in education technology or K-12 learning environments
• Basic understanding of SaaS business models

Culture & Benefits

• Choice of work equipment (laptop, monitor)
• English classes (iTalki – $130 monthly)
• Flexible schedule (09:00/10:00 to 18:00/19:00 CET or EET)
• Newborn bonus (€500 per child), patent remuneration, paid leave
• Remote work outside office locations; hybrid in Sofia (2 in-office, 3 remote)
• Equal opportunity employer committed to diversity and inclusion