Client Success Specialist (Fintech)

TL;DR

Client Success Specialist (Fintech): Providing personalized support and managing client inquiries for a global brokerage with an accent on trade investigation and regulatory compliance. Focus on resolving complex client issues, optimizing the trading experience, and collaborating with internal divisions to ensure high service standards.

Location: Hybrid in Limassol. Must have the appropriate rights and documentation for employment in Cyprus.

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting.

What you will do

• Serve as the primary point of contact for clients, delivering personalized support and timely resolutions to inquiries and requests.
• Proactively manage and follow up on client inquiries and complaints in accordance with internal policies and SOPs.
• Perform trade investigation, validation, and affirmation for the MT4 platform.
• Collaborate with Retail Services, Settlements, and Compliance teams to deliver a highly personalized client experience.
• Ensure adherence to quality standards, regulatory requirements, KPIs, and SLAs consistently.
• Act as a subject matter expert on hirify.global's trading products and stay updated on general market conditions.

Requirements

• Proven experience in a customer service role, preferably within the financial services industry.
• Fluent Spanish and proficient English (verbal and written).
• Ability to work in shifts (e.g., 13:00 - 00:00 / 14:00 - 01:00 / 15:00 - 02:00).
• Proficiency in using CRM and Service desk systems, preferably Zendesk and Salesforce.
• Strong problem-solving abilities and keen attention to detail.
• Affinity and interest in financial markets and general computer literacy.

Nice to have

• Fluent Portuguese.

Culture & Benefits

• Competitive and attractive compensation.
• Hybrid work mode for greater flexibility.
• Extensive learning opportunities, including professional training, certifications, and soft skills development.
• Health Insurance.
• Generous leave policy: 21 annual leave days, 5 paid study leave days, and 1 paid volunteer day per year.

Hiring process

• Talent Acquisition Interview (45 minutes).
• Take Home Assessment (1 hour).
• Hiring Manager Interview (1 hour).
• Head of Department Interview (30 minutes).