Junior Customer Success Manager (SaaS)

TL;DR

Junior Customer Success Manager (SaaS): Support customer onboarding and manage accounts for security and compliance platform with an accent on monitoring usage, preparing meetings, and collaborating cross-functionally. Focus on identifying adoption risks, supporting renewals, and documenting feedback to drive customer success.

Location: Hybrid in Munich & Berlin

Company

Fast-growing security and compliance tech company helping global customers with AI-powered automation and expert advice to build scalable risk posture.

What you will do

• Support customer onboarding and ensure smooth start with hirify.global.
• Manage customer accounts with regular touchpoints and usage monitoring.
• Prepare and join customer meetings, demos, and check-ins.
• Collaborate with Sales, Product, and Professional Services teams.
• Support contract renewals and internal handovers.
• Document customer insights and feedback in internal systems.

Requirements

• Up to 1–2 years experience in Customer Success, SaaS, or customer-facing roles.
• Strong communication skills in German and English.
• Interest in SaaS, technology, or digital products.
• Customer-focused and service-oriented mindset.
• Good organization and time management skills.
• Willingness to learn and grow quickly.
• Team player in a dynamic environment.

Culture & Benefits

• High degree of flexibility with tailored working hours and choice of work location.
• Benefits supporting lifestyle, health, and family needs.
• Employee accelerator programs, bi-annual feedback, and personal training budget.
• Autonomy, rapid decision-making, flat hierarchy, and collaborative communication.