Call Center Agent (Medtech)

TL;DR

Call Center Agent (Medtech): Managing communication with cancer patients and caregivers in Germany to facilitate clinical trial enrollment with an accent on regulatory compliance and patient-centered care. Focus on coordinating medical record collection, managing consent processes, and ensuring strict GDPR adherence.

Location: Germany (Hamburg, Frankfurt am Main, Munich, Berlin, or Cologne)

Company

AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating barriers of geography and information asymmetry.

What you will do

• Serve as the primary point of contact for cancer patients and caregivers in Germany.
• Provide structured and compliant information regarding services and clinical trial processes.
• Facilitate patient onboarding, consent coordination, and medical record collection.
• Maintain accurate documentation within CRM systems and conduct structured follow-ups based on KPIs.
• Ensure all patient data handling is in full compliance with GDPR and privacy requirements.
• Support communication with treating physicians and provide operational insights to internal teams.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Minimum 2+ years of experience in patient coordination, healthcare operations, or structured customer service.
• Native-level German and professional-level English.
• Strong familiarity with the German healthcare system and medical terminology.
• Basic understanding of clinical trial phases and enrollment processes.
• Demonstrated experience handling sensitive patient data in compliance with GDPR.

Culture & Benefits

• Opportunity to work in a mission-driven organization at the intersection of healthcare and technology.
• Highly structured and compliance-oriented international work environment.
• Focus on professional communication standards and performance ownership.