Sales Operations Manager (Healthcare SaaS)

TL;DR

Sales Operations Manager (Healthcare SaaS): Driving operational excellence across the Customer Experience organization with an accent on business process improvement and executive reporting. Focus on optimizing Salesforce workflows, developing KPI frameworks, and leading cross-functional strategic initiatives.

Location: Remote (US)

Salary: $110,000–$140,000

Company

hirify.global is a leading provider of clinical communication and physician scheduling solutions in the health IT space.

What you will do

• Refine the operating cadence for the CX organization and align KPIs with strategic goals.
• Analyze and optimize business processes across Salesforce, SharePoint, and Slack.
• Deliver executive-level insights and reporting on risks, dependencies, and performance.
• Develop and maintain KPI frameworks to enable data-driven leadership decisions.
• Lead the planning and execution of complex cross-functional projects.
• Manage the communication calendar for All Hands, QBRs, and operational newsletters.

Requirements

• 3+ years of experience in business operations or project management within a healthcare SaaS company.
• Advanced proficiency in Salesforce (administration or operations experience).
• Experience with process improvement methodologies (LEAN preferred).
• Strong analytical skills and proficiency with BI tools (PowerBI, Tableau, etc.).
• High proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Must be based in the United States.

Nice to have

• Six Sigma certification (White/Yellow/Green Belt or higher).
• Experience leading large-scale process transformation initiatives.
• Knowledge of the hirify.global Platform.
• Experience working with physician groups, medical practices, or hospital systems.

Culture & Benefits

• Remote-first work environment.
• Comprehensive Health, Dental, Vision, Life, and Disability Insurance available day one.
• 401K with company match and immediate vesting.
• 17 company holidays, 2 floating holidays, and competitive paid time off.
• Internal advancement opportunities within a mission-driven team.