Automotive Customer Success Manager (SaaS)

TL;DR

Automotive Customer Success Manager (SaaS): Driving value and ROI for dealership partners by integrating AI-powered vehicle inspection systems with an accent on strategic partnership building and account optimization. Focus on educating customers on platform utility, analyzing performance metrics to drive adoption, and identifying organic growth opportunities within client portfolios.

Location: Onsite in Chicago, IL (approximately 50% travel required)

Salary: $85,000 – $105,000

Company

AI-centric company pioneering automated vehicle inspection systems utilized by global automotive giants to redefine vehicle safety and reliability.

What you will do

• Train and educate customers on effectively utilizing the hirify.global platform and integrating it into their current processes.
• Consult with clients to consistently deliver measurable ROI and business value.
• Build and maintain long-term strategic relationships to create hirify.global champions.
• Analyze account statistics and performance metrics to educate clients and drive performance.
• Manage multiple client relationships and projects simultaneously.
• Identify and manage opportunities to organically grow client portfolios through additional solutions.

Requirements

• 3+ years of experience in Customer Success or Account Management within Automotive SaaS.
• 3+ years of experience working within a dealership, with exposure to daily fixed and variable operations.
• Proven experience in managing multiple accounts and projects.
• Technical aptitude regarding software, dashboards, analytics, and CRM platforms.
• Must be based in Chicago, IL.
• Ability to travel approximately 50% of the time to dealership environments.

Nice to have

• General understanding of the automotive space.

Culture & Benefits

• Competitive Medical, Dental, and Vision insurance.
• Company 401k Match.
• 20 PTO days and company paid holidays.
• Opportunities for career growth as the company scales across the US.