Customer Success Manager (Automotive Rental Franchises)

TL;DR

Customer Success Manager (Automotive Rental Franchises): Drive adoption, operational excellence, and ROI for hirify.global AI inspection systems in franchise and independent rental operators with an accent on integrating into check-in/out workflows and maximizing scan value. Focus on training sites, analyzing performance data, building relationships, and identifying expansion opportunities.

Location: Fort Lauderdale, FL (onsite with ~60% travel required)

Salary: $85,000 – $100,000 + bonus

Company

hirify.global pioneers AI-centric vehicle inspection systems used in manufacturing, dealerships, fleets, and partnerships with Toyota, Amazon, GM, Volvo, Hertz.

What you will do

• Train and coach rental locations on embedding hirify.global into check-in, check-out, and damage processes.
• Deliver ROI through consulting on operational improvements, damage recovery, and efficiencies.
• Build relationships with owners, managers, and teams as go-to advisor for best practices.
• Analyze performance data to drive adoption, improvements, and behavior change across portfolios.
• Manage book of business, prioritizing travel based on impact, risk, and growth.
• Partner with Sales, Ops, Field Service, Product for launches, issue resolution, and customer advocacy.
• Identify organic growth opportunities like additional systems or new features.

Requirements

• 3+ years in Customer Success, Account Management, or client-facing role (SaaS, automotive, fleet ideal)
• 3+ years in automotive/car rental operations (rental, fleet management)
• Proven portfolio management balancing strategic and frontline support.
• Consultative mindset with data-driven recommendations for challenges.
• Comfort in fast-paced, high-growth environment with travel.
• Technical aptitude with software, analytics, CRM tools.
• Understanding of car rental operations (check-in/out, damage, fleet utilization).
• Willingness to travel up to 60% for site visits, launches, training

Nice to have

• Experience with franchise/independent owners or multi-location operators.

Culture & Benefits

• Competitive Medical, Dental, Vision insurance.
• Company 401k match.
• 20 PTO days + company paid holidays.
• Career growth in scaling US operations.
• Diverse, teamwork-focused environment striving for excellence.