Director of Customer Engineering (AI)

TL;DR

Director of Customer Engineering (AI): Own the technical relationship with strategic customers and FAEs, turning their silicon needs into precise requirements for hardware and software teams. Focus on coordinating customer-specific NEO silicon configurations, overseeing RTL changes, and driving collaboration between customer and internal teams for reliable delivery.

Location: Hybrid, based out of Toronto, Ontario, Canada; Austin, TX; or Belgrade, Serbia. Offer contingent upon eligibility to access U.S. export-controlled technology; restrictions apply to nationals of certain countries (EAR Country Groups D:1, E:1, E:2).

Compensation: $100k - $500k including base and variable.

Company

Leading the industry in cutting-edge AI technology with high-performance RISC-V CPU, unifying software models, compilers, platforms, networking, and semiconductors for scalable compute on real AI workloads.

What you will do

• Own technical customer relationships and convert high-level asks into concrete engineering specifications.
• Coordinate with hardware and software leads on customer-specific NEO silicon configurations.
• Oversee RTL changes and NEO customization to meet customer requirements.
• Drive collaboration between customer silicon teams and internal design verification for reliable delivery.
• Align customers, FAEs, and internal teams around shared technical goals.

Requirements

• Experienced leader of customer-facing technical teams and Field Application Engineering organizations.
• Strong background across RTL, verification, and physical design for custom silicon programs.
• Systems thinker understanding how RTL choices affect software, performance, and customer solutions.
• Clear communicator aligning customers, FAEs, and internal teams.
• Eligible for U.S. export-controlled technology access per EAR regulations.

Culture & Benefits

• Value collaboration, curiosity, and commitment to solving hard problems.
• Highly competitive compensation package and benefits.
• Equal opportunity employer.
• Opportunities to influence product roadmaps from customer feedback.

Hiring process

• Assess candidates for appropriate level during interviews; offers align with assessed level.