Service Owner (IoT)

TL;DR

Service Owner (IoT/Connectivity): End-to-end responsibility for services in Digital Operations, managing service portfolio, lifecycle, SLAs, and strategy with an accent on resource effectiveness, supplier contracts, and compliance. Focus on service roadmap development, performance measurement, continuous improvements, and cross-functional collaboration with R&D, Product Management, and Delivery teams.

Location: Sant Joan Despí, Spain. Flexible working hours with remote option (M-Th 8:30–17:30, Fri 8:30–15:30). Easily accessible by public transport.

Company

International technology group with over 14,000 employees in 40 countries, specializing in SecurityTech for Digital Security, Financial Platforms, Currency Technology, and IoT connectivity solutions including SIM, eSIM, iSIM.

What you will do

• Manage service portfolio, strategy, roadmap, and end-to-end lifecycle from design to maintenance.
• Define and maintain SLAs, shadow P/L, and ensure cost/resource effectiveness.
• Decide on software releases, collaborate with suppliers, and drive performance improvements.
• Act as interface between Product Management, R&D, Operations, and Delivery teams.
• Forecast capacity, standardize solutions, and provide strategic input to leadership.
• Ensure compliance, follow processes, and handle day-to-day improvements.

Requirements

• University degree or equivalent.
• Minimum 2 years in Service Lifecycle/Portfolio/Product Management, preferably as service/portfolio owner.
• Experience in IT, Cloud, Security systems, IoT, Telecom, or Payments.
• Experience in R&D, IT, or engineering.
• Deep understanding of ecosystems, software/services, and portfolios.
• Fluent written and spoken English.
• Excellent communication, stakeholder management, reporting, and negotiation skills.

Nice to have

• Experience working across cultures.
• ITIL v3 Foundation certification.

Culture & Benefits

• People-oriented environment with diverse nationalities, strong team spirit, flat hierarchies, and Equal Opportunity Employer.
• Global collaboration with stakeholders worldwide.
• Continuous training, coaching, and talent development.
• Flexible compensation including transport, training, private insurance.
• On-site canteen with affordable meals.
• Work-life balance with flexible hours and remote option.