Product Manager (Customer Identity & Access)

TL;DR

Product Manager - Customer Identity & Access (SaaS): Shaping and optimizing secure user access for a large-scale SaaS learning platform with ownership of end-to-end identity experience including login, signup, authentication, SSO, and enterprise provisioning flows. Focus on reducing friction across access journeys, evolving enterprise identity capabilities with modern standards, and aligning product decisions with GTM teams to boost activation, engagement, and retention.

Location: United States, remote with hybrid expectations for candidates near Westlake/Dallas, TX.

Salary: $106,000 – $139,400 USD depending on experience and location.

Company

Mission-driven SaaS platform for global tech upskilling with a focus on high-impact product areas.

What you will do

• Own end-to-end customer identity and access experience, including login, signup, SSO, authentication, and provisioning workflows.
• Identify and eliminate friction in user access journeys to improve activation, retention, and engagement.
• Collaborate with engineering on identity infrastructure and enterprise authentication flows.
• Partner with Sales, Customer Success, and GTM teams to align identity features with customer needs and deals.
• Define and prioritize roadmap for authentication, authorization, and identity enhancements.
• Analyze behavioral data with analytics teams to drive product decisions and lifecycle initiatives.

Requirements

• 4+ years of product management experience in SaaS or software (or equivalent with advanced degree).
• Proven experience owning authentication, authorization, or identity products with business impact.
• Strong understanding of SAML, OIDC, SCIM, OAuth 2.0, and RBAC.
• Experience with cross-functional Agile teams, including engineers and designers.
• Ability to handle B2C and B2B personas in one ecosystem.
• Strong analytical skills and collaboration with data, GTM, and Customer Success teams.

Culture & Benefits

• Competitive salary and performance bonus.
• Comprehensive medical, dental, vision coverage.
• Unlimited paid time off and wellness reimbursement.
• Professional development funding and flexible remote work.
• Inclusive culture focused on continuous learning and collaboration.