Customer Service Agent (iGaming)

TL;DR

Customer Service Agent (iGaming): Managing customer inquiries and resolving complaints for free-to-play online social games with an accent on empathy, problem-solving, and efficient troubleshooting. Focus on maintaining high customer satisfaction and ensuring accurate ticket management via Zendesk.

Location: Hybrid (Must be based in Toronto, Canada; required to work in the office twice a week)

Salary: CAD 55,000 – 61,000 per year

Company

hirify.global is an interactive entertainment company that develops world-class, free-to-play online social games including brands like Chumba Casino and Global Poker.

What you will do

• Respond efficiently to customer inquiries and resolve complaints.
• Maintain high customer satisfaction by adapting to different personalities.
• Ensure Zendesk tickets are updated with accurate and current information.
• Provide valid solutions and alternatives within established communication guidelines.
• Use internal tools and methods to provide complete and accurate information.

Requirements

• Excellent communication skills and customer-centric mindset.
• Ability to multi-task, prioritize, and manage time effectively.
• Capacity to work under pressure in a shifting schedule.
• Must be based in Toronto, Canada to fulfill the hybrid office requirement.

Nice to have

• Familiarity with CRM systems and practices.

Culture & Benefits

• Diverse and inclusive work environment based on core values of winning together and passion.
• Commitment to work-life balance and flexibility.
• Competitive compensation, perks, and benefits.
• Opportunities for learning and career advancement.
• Active workplace culture with in-person and online social events.