Manager, IT Support (IT Operations)

TL;DR

Manager, IT Support (IT Operations): Leading a team of IT analysts and engineers to manage internal infrastructure, identity, and device lifecycles with an accent on service delivery optimization and security. Focus on implementing AI-powered automation, streamlining ticket resolution, and scaling IT operations within a high-growth healthcare data environment.

Location: Hybrid. Hubs in New York, San Francisco, and Chicago. Must be based in the United States.

Salary: $116,000 - $165,000 USD

Company

hirify.global leverages the industry's largest view of the U.S. healthcare system to reduce the global burden of disease through data-driven software applications.

What you will do

• Directly manage 5–7 IT Analysts and Engineers, overseeing performance reviews, mentoring, and career development.
• Oversee the user and computer management lifecycle, including provisioning, offboarding, and access management across Okta, Google Workspace, and O365.
• Triage and manage the Jira Service Management ticket queue, establishing SLAs and optimizing first-contact resolution rates.
• Lead the implementation and optimization of IT tools and workflows using automation platforms like Workato.
• Manage network infrastructure via Cisco Meraki and device fleet management via Kolide.
• Partner with security and compliance teams to ensure data privacy and identity governance, specifically regarding AI tool adoption.

Requirements

• 5+ years of IT management or team leadership experience with a track record of scaling high-performing teams.
• Hands-on experience with directory services (Google Workspace, O365), identity management (Okta), and ticketing systems (Jira).
• Proven background in helpdesk or IT service delivery lifecycle management.
• Experience with IT automation, integration platforms, or scripting (e.g., Workato, Zapier).
• Ability to leverage AI-powered tools (Google Gemini, Claude, Notebook LM) to streamline service delivery and documentation.
• Must be based in the US.

Nice to have

• Background in a fast-growing tech company or healthcare data organization.
• Knowledge of cloud IAM (Entra ID) and endpoint management platforms (Jamf, Intune).
• Familiarity with low-code/no-code integration patterns to reduce manual IT overhead.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Flexible time off and paid holidays.
• Hybrid work model with designated city hubs.
• Growth-oriented culture that emphasizes "delivering wow" and professional development.