Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Managing strategic enterprise customer relationships and onboarding projects with an accent on technical supportability, performance, and bot protection. Focus on solving complex technical issues involving CDNs and web application traffic, performing root cause analysis, and optimizing the use of bot mitigation solutions.

Location: Remote (US-based applicants only)

Salary: $160,000 – $180,000 per year

Company

hirify.global is a cybersecurity company dedicated to stopping automated bot attacks to ensure the internet remains a safe place for everyone.

What you will do

• Act as a strategic contact for Enterprise customers, providing supportability and best practice advice.
• Lead complex customer onboarding projects and maintain detailed documentation of customer infrastructure.
• Solve complex support tickets involving CDNs, source code, and web application issues.
• Conduct Root Cause Analysis and system health checks for premium accounts.
• Lead Quarterly Business Reviews (QBRs) by presenting metrics, data, and implementation recommendations.
• Collaborate with internal teams and Customer Success Managers to optimize the use of hirify.global solutions.

Requirements

• Must be based in the USA (E-Verify employer)
• 3+ years of experience in a Technical Account Manager (TAM) role with direct enterprise customer engagement.
• Proficiency in at least one programming language, ideally JavaScript or TypeScript.
• Deep understanding of DNS and basic proficiency with MacOS and Unix Terminal commands.
• Experience troubleshooting CDNs (e.g., Cloudfront, Akamai) and cloud providers (AWS).
• Strong experience with data analytics tools such as Splunk, Tableau, or PowerBI.

Nice to have

• Previous experience in a highly technical support role within a software environment.
• Bachelor’s degree in Computer Science, Cybersecurity, or a related field.

Culture & Benefits

• Equity and stock options providing a stake in the company's global success.
• Generous parental leave and comprehensive resources for growing families.
• Wellbeing support including access to an EAP with confidential counselling.
• Additional time off including Birthday leave and Wellness leave.
• Annual company offsites to connect and collaborate.