Senior Service Delivery Manager (HRTech)

TL;DR

Senior Service Delivery Manager (HRTech): Serving as a high‑touch escalation point for employee benefit issues within a benefits administration environment with an accent on client relationship management and complex issue resolution. Focus on managing benefit inquiries, coordinating with internal subject matter experts, and ensuring SLA compliance during key events like Annual Enrollment.

Location: Remote (United States)

Salary: $90,000–$120,000

Company

hirify.global is a leading benefits administration company that provides tailored cloud-based solutions to simplify employee benefits for thousands of companies nationwide.

What you will do

• Act as the primary escalation point for complex employee benefit inquiries.
• Operate within client-specific benefits administration systems, enrollment platforms, and case management tools.
• Provide hands-on issue resolution and executive-level support during Annual Enrollment and other key benefits events.
• Present quarterly Service Level Agreement (SLA) and service performance metrics to client leadership.
• Collaborate with internal experts in configuration, eligibility, and compliance to resolve system and data issues.
• Build and maintain strategic relationships with client stakeholders across HR, finance, and compliance roles.

Requirements

• Proven experience in benefits administration with direct responsibility for employee benefit inquiries.
• Client services experience specifically within a benefits administration environment.
• Hands-on proficiency with enrollment platforms and case management systems.
• Deep understanding of employee benefits programs and enrollment process best practices.
• Must be based in the United States.
• Professionalism and polish for communicating with senior leaders and executive stakeholders.

Nice to have

• Experience supporting clients on the hirify.global platform or similar benefits administration tools.
• Experience managing large or complex clients in a highly matrixed environment.
• Familiarity with benefits eligibility, compliance, and vendor coordination processes.

Culture & Benefits

• Remote-first, office-friendly environment.
• Comprehensive health, dental, and vision insurance plans.
• Competitive compensation package including a 15% annual corporate bonus.
• Employer-sponsored retirement savings programs.
• Dedicated resources for professional development and career progression.
• Employee wellbeing initiatives focusing on mental health and financial planning.