Customer Onboarding Specialist (LegalTech)

TL;DR

Customer Onboarding Specialist (LegalTech): Leading the end-to-end training and adoption journey for enterprise law firms with an accent on change management and AI integration. Focus on transitioning legacy systems to AI-powered workflows and driving product evolution through client feedback.

Location: Remote (US). Requires up to 70% travel to law firms across the country.

Salary: $116K – $130K + Equity

Company

hirify.global is an AI-powered vertical SaaS company on a mission to close the justice gap by empowering personal injury lawyers and victims.

What you will do

• Manage the end-to-end training and adoption journey for 5-6 enterprise law firms simultaneously.
• Design adoption playbooks, including templates, digital videos, and documentation to define successful rollouts.
• Architect tailored change management plans for diverse firm roles to fundamentally shift behaviors toward AI-first workflows.
• Evangelize AI tools to automate internal operations and push clients toward an AI-forward mindset.
• Travel up to 70% to lead intensive on-site training weeks and ensure zero-failure launches.
• Act as a critical feedback loop between clients and Engineering/Product teams to evolve the platform.

Requirements

• 5-7 years of experience rolling out complex System of Record platforms (CRM, ERP, or practice management tools).
• Proven mastery of change management and leading large-scale people transitions in traditional industries.
• Ability to thrive in a fast-paced, ambiguous environment with evolving product requirements.
• Proficiency with Generative AI tools and a strong AI-forward mindset.
• Willingness to travel up to 70% to be on the ground with customers.

Culture & Benefits

• Choice of medical, dental, and vision insurance plans for employees and their families.
• Flexible paid time off, sick leave, and paid parental leave.
• 401(k) for US-based employees.
• Home office stipend.
• Local in-person meet-up program with hubs in San Francisco and Toronto.