IT Support Engineer II (Mac & Windows)

TL;DR

IT Support Engineer II (Mac & Windows): Providing advanced technical support and infrastructure management for the Dallas office with an accent on macOS and Windows environment stability. Focus on optimizing onboarding/offboarding processes, asset lifecycle tracking, and executing local IT infrastructure projects.

Location: On-site in Dallas, TX

Company

hirify.global is a leader in AI-powered travel and expense solutions helping organizations modernize financial operations.

What you will do

• Provide advanced technical support for Apple Mac and Windows devices, including network connectivity and VoIP systems.
• Own the end-to-end technical onboarding and offboarding experience, including device imaging, deployment, and account deprovisioning.
• Manage local IT asset inventory, ensuring all equipment is tracked, functional, and up to date.
• Lead and execute local IT projects to improve workflows and collaborate with the global IT team on company-wide initiatives.
• Perform routine system maintenance, deploy new security tools, and maintain technical documentation.
• Mentor junior team members and deliver the IT portion of new hire orientation.

Requirements

• 4+ years of hands-on IT support experience across Mac and Windows environments.
• Strong expertise in macOS and Apple hardware with solid working knowledge of Windows OS.
• Proven troubleshooting skills across hardware, software, and network issues.
• Clear and effective communication skills for explaining technical concepts simply.
• Ability to work independently and take full ownership of the local IT environment.
• Experience managing inventory and asset tracking.

Nice to have

• Experience with Google Admin Console, Okta, Slack, Jira, or Confluence.
• Knowledge of CrowdStrike, Netskope, JumpCloud (UEM), or Kandji (MDM).
• Proficiency with Microsoft Entra ID (Azure AD) and Microsoft 365.

Culture & Benefits

• Work with an AI-powered platform serving over 12 million users across 120 countries.
• Collaborative and inclusive environment that empowers employee success.
• Competitive pay and flexible work culture.
• Opportunity to work alongside experts in finance and AI to solve real-world challenges.