Bilingual Spanish Customer Service Representative (Healthcare)

TL;DR

Bilingual Spanish Customer Service Representative (Healthcare): Managing inbound communications with patients and providers to coordinate medical supply services with an accent on patient intake and insurance verification. Focus on resolving customer inquiries, maintaining EHR/CRM documentation, and meeting call center performance metrics.

Location: Charlotte, North Carolina. Must be able to work in a remote or hybrid setting.

Company

A mission-driven healthcare solutions organization focused on improving patient access and care outcomes.

What you will do

• Handle high-volume inbound call center interactions with patients and providers regarding medical equipment orders and delivery coordination.
• Complete patient intake and verify insurance coverage.
• Accurately enter data into electronic health records (EHR) and CRM systems.
• Resolve customer service inquiries and complaints using de-escalation techniques.
• Schedule deliveries and pickups while maintaining accurate account records and documentation compliance.
• Meet call center performance metrics (KPIs) and productivity standards.

Requirements

• Bilingual proficiency in Spanish and English is a MUST.
• High school diploma or GED.
• 6+ months of healthcare customer service or call center experience.
• Proficiency with Microsoft Office (Outlook, Teams) and the ability to navigate EHR/CRM software.
• Demonstrated typing speed of 30–35+ WPM.
• Reliable internet and transportation for remote or hybrid work.

Culture & Benefits

• Competitive annual salary based on experience.
• Comprehensive health coverage, including medical, dental, and vision insurance.
• 401(k) retirement plan with employer matching.
• Life and disability insurance.
• Health savings (HSA) and flexible spending accounts (FSA).
• Paid time off and flexible scheduling options for work-life balance.